Using digital tools to enhance service delivery and liveability
This year’s theme, Shaping Smarter Communities: Using Digital Tools to Enhance Service Delivery and Liveability, reflects our vision of equipping municipalities with the knowledge and tools to create lasting impact for their residents. The i³ Conference is designed as an educational forum where leaders and practitioners can learn from experts, explore real-world case studies, and gain practical insights into how digital transformation strengthens governance and improves community outcomes.
Smarter communities aren’t just about adopting technology; they’re about applying it thoughtfully to enhance service delivery, improve transparency, and build trust. At i³, every session is designed to inform, inspire, and provide actionable strategies, ensuring municipalities leave with the skills and confidence to turn vision into measurable results.
Conference Registration
Monday, 1st of December 2025:
Tuesday, 2nd of December 2025:
Wednesday, 3rd of December 2025:
7:30 am – 9:30 am
7:30 am – 9:30 am
7:30 am – 9:30 am
i³ Day One: Workshop & Training Conference Agenda
Monday, 1st of December, 2025
| Time | Session | Presenter | Location |
|---|---|---|---|
|
06:00 – 08:00 |
Breakfast |
N/A |
Harvest Restaurant |
|
08:00 – 08:15 |
Welcome |
Luke Holcombe Master of Ceremonies |
Balvari Ballroom One |
|
08:15 – 09:00 |
Keynote: Digital Democracy Building the Next Generation of Municipal Leadership |
Phillip Hick GovernmentFrameworks.com |
Balvari Ballroom One |
|
09:00 – 10:00 |
Agile by Design: Accelerating Digital Transformation in Local Government |
Cheriece Johnson GovernmentFrameworks.com |
Balvari Ballroom One |
|
10:00 – 10:15 |
Coffee / Tea Break |
|
Outside Balvari Ballroom One |
|
10:15 – 11:00 |
Introduction to Governance & Technology |
James Holyman LGASA |
Balvari Ballroom One |
|
11:00 – 12:00 |
The General’s Playbook: Military Leadership Lessons for Municipal Leaders |
Peter Moore Retired One Star General |
Balvari Ballroom One |
|
12:00 – 12:45 |
Catered Lunch |
|
Outside Balvari Ballroom One |
|
12:45 – 13:00 |
Break Out Session |
Luke Holcombe Master of Ceremonies |
Balvari Ballroom One |
|
13:00 – 13:30 |
Rest Assured: Digital Transformation in Municipal Cemeteries |
Matthew Borowski Chronicle.rip |
Balvari Ballroom One |
|
13:30 – 14:00 |
Discovery or Disaster: The Hidden Risks in Your Records |
Presenter Shiny Docs |
Balvari Ballroom One |
|
14:00 – 14:15 |
Coffee / Tea Break |
|
Outside Balvari Ballroom One |
|
14:15 – 15:00 |
The Governance Blueprint: Mapping Processes for Digital Success |
Presenter ProcessPro.com |
Balvari Ballroom One |
|
15:00 – 16:00 |
CAO Unplugged: Secrets of Former CAOs |
James, Lew, Frank, Tony & Rod |
Balvari Ballroom One |
|
16:00 – 17:00 |
Break / Refresh |
|
|
|
17:00 – 19:00 |
Welcome Event: Drinks & Buffet provided |
Sponsored by: GovernmentFrameworks.com |
South Lawn |
i³ Day Two: Workshop & Training Conference Agenda
Tuesday, 2nd of December, 2025
| Time | Session | Presenter | Location |
|---|---|---|---|
|
06:00 – 08:00 |
Breakfast |
N/A |
Harvest Restaurant |
|
08:00 – 08:15 |
Welcome |
Luke Holcombe Master of Ceremonies |
Balvari Ballroom One |
|
08:15 – 09:00 |
Smart Reporting: How AI Transforms Strategic Plan Progress Tracking |
Presenter Cascade |
Balvari Ballroom One |
|
09:00 – 10:00 |
Case Study: Truth in the Numbers: Transparency and Traceability in Strategic Reporting |
Presenter Company |
Balvari Ballroom One |
|
10:00 – 10:15 |
Coffee / Tea Break |
|
Outside Balvari Ballroom One |
|
10:15 – 11:00 |
Case Study: Right File, Right Place, Right Time: Automating Records Routing |
Presenter Company |
Balvari Ballroom One |
|
11:00 – 12:00 |
The Intelligent Archive: How AI is Transforming Records Management |
Franz Gangl GovernmentFrameworks.com |
Balvari Ballroom One |
|
12:00 – 12:45 |
Catered Lunch |
|
Outside Balvari Ballroom One |
|
12:45 – 13:00 |
Break Out Session |
Luke Holcombe Master of Ceremonies |
Balvari Ballroom One |
|
13:00 – 13:30 |
Case Study: The Missing Link: Adding Workflow Agility to ERP Supplier Systems |
Presenter Company |
Balvari Ballroom One |
|
13:30 – 14:00 |
Case Study: Day One, Done Right: Transforming Onboarding |
Presenter Company |
Balvari Ballroom One |
|
14:00 – 14:15 |
Coffee / Tea Break |
|
Outside Balvari Ballroom One |
|
14:15 – 15:00 |
The Human Side of Digital: Change Management for Smarter Communities |
Presenter Company |
Balvari Ballroom One |
|
15:00 – 16:00 |
Case Study: Green Light to Build: Smarter Permits for Smarter Cities |
Presenter Town of Two Hills |
Balvari Ballroom One |
i³ Day Three: Workshop & Training Conference Agenda
Wednesday, 3rd of December, 2025
| Time | Session | Presenter | Location |
|---|---|---|---|
|
06:00 – 08:00 |
Breakfast |
N/A |
Harvest Restaurant |
|
08:00 – 08:15 |
Welcome |
Luke Holcombe Master of Ceremonies |
Balvari Ballroom One |
|
08:15 – 09:00 |
Governance Under Pressure: Digital Tools for Emergency Readiness |
Presenter County of St. Paul |
Balvari Ballroom One |
|
09:00 – 10:00 |
From Map to Action: Using GIS Data for Better Outcomes |
Presenter Company |
Balvari Ballroom One |
|
10:00 – 10:15 |
Coffee / Tea Break |
|
Outside Balvari Ballroom One |
|
10:15 – 11:00 |
User Stories, Human Stories: How Leaders Use Narrative to Influence Outcomes |
Presenter Company |
Balvari Ballroom One |
|
11:00 – 11:30 |
Safe at Work: Digitising Workplace Health & Safety in Local Government |
Presenter Company |
Balvari Ballroom One |
|
11:30 – 12:00 |
Case Study: Grants Without the Guesswork: Streamlining Community Funding Applications |
Presenter Burke Shire Council |
Balvari Ballroom One |
|
12:00 – 12:45 |
Catered Lunch |
|
Outside Balvari Ballroom One |
|
12:45 – 13:00 |
Break Out Session |
Luke Holcombe Master of Ceremonies |
Balvari Ballroom One |
|
13:00 – 13:30 |
Virtual but Visible: Leading Inclusive Hybrid Teams |
Presenter Company |
Balvari Ballroom One |
|
13:30 – 14:00 |
Case Study: Pay Once, Record Everywhere: Automating Finance and Fee Management |
Presenter Company |
Balvari Ballroom One |
|
14:00 – 14:15 |
Coffee / Tea Break |
|
Outside Balvari Ballroom One |
|
14:15 – 15:00 |
Governance Disrupted: What’s Next for Municipal Leaders |
Philip Hicks GovernmentFrameworks.com |
Balvari Ballroom One |
|
15:00 – 16:00 |
Attendee Headshots & Interviews |
|
TBA |
|
17:30 – 19:30 |
Event: Closing Gala |
Sponsor: ProcessPro.com |
TBA |
* i3 Governance Foundation reserves the right to change the agenda at any stage