Agenda
Using digital tools to enhance service delivery and liveability
This year’s theme, Shaping Smarter Communities: Using Digital Tools to Enhance Service Delivery and Liveability, reflects our vision of equipping municipalities with the knowledge and tools to create lasting impact for their residents. The i³ Conference is designed as an educational forum where leaders and practitioners can learn from experts, explore real-world case studies, and gain practical insights into how digital transformation strengthens governance and improves community outcomes.
Smarter communities aren’t just about adopting technology; they’re about applying it thoughtfully to enhance service delivery, improve transparency, and build trust. At i³, every session is designed to inform, inspire, and provide actionable strategies, ensuring municipalities leave with the skills and confidence to turn vision into measurable results.
Conference Registration
Monday, 1st of December 2025:
Tuesday, 2nd of December 2025:
Wednesday, 3rd of December 2025:
7:30 am – 9:30 am
7:30 am – 9:30 am
7:30 am – 9:30 am
i³ Day One: Workshop & Training Conference Agenda
| Time | Session | Presenter | Location |
|---|---|---|---|
| 06:00 - 06:45 | Gentle Flow Yoga | France Knowlton | Lawn out the front of Urban Sugar Beach Club |
| 06:00 – 08:00 | Breakfast | N/A | Harvest Restaurant |
| 08:00 – 08:15 | Welcome | Luke Holcombe Master of Ceremonies |
Balvari Ballroom One |
| 08:15 – 09:00 | Keynote: Digital Democracy Building the Next Generation of Municipal Leadership |
Philip Hicks GovernmentFrameworks.com |
Balvari Ballroom One |
| 09:00 – 10:00 | Military Leadership Lessons for Municipal Leaders | Peter Moore Retired One Star General |
Balvari Ballroom One |
| 10:00 – 10:15 | Coffee / Tea Break | Outside Balvari Ballroom One | |
| 10:15 – 11:00 | Introduction to Governance & Technology | James Holyman LGASA |
Balvari Ballroom One |
| 11:00 – 12:00 | Rest Assured: Digital Transformation in Municipal Cemeteries |
Matthew Borowski Chronicle.rip |
Balvari Ballroom One |
| 12:00 – 12:45 | Catered Lunch | Outside Balvari Ballroom One | |
| 12:45 – 13:00 | Break Out Session | Luke Holcombe Master of Ceremonies |
Balvari Ballroom One |
| 13:00 – 13:30 | Discovery or Disaster: The Hidden Risks in Your Records |
Jason W. D. Cassidy Shiny Docs |
Balvari Ballroom One |
| 13:30 – 14:00 | On|TraQ | Wayne Douglas Yarrabah Aboriginal Shore Council |
Balvari Ballroom One |
| 14:00 – 14:15 | Coffee / Tea Break | Outside Balvari Ballroom One | |
| 14:15 – 14:30 | Afternoon Stretch Break | France Knowlton | Balvari Ballroom One |
| 14:30 – 15:15 | From Data to Decision: The Power of Automation and AI in Modern Records & Content Services |
Philip Hicks & Franz Gangl | Balvari Ballroom One |
| 15:15 – 16:15 | CAOs Unplugged: Secrets of Former CAOs |
James, Lew, Frank, Paul & Rod | Balvari Ballroom One |
| 16:15 – 17:00 | Break / Refresh | ||
| 17:30 – 19:30 | Welcome Event: Drinks & Buffet provided |
Sponsored by: GovernmentFrameworks.com |
South Lawn |
i³ Day Two: Workshop & Training Conference Agenda
| Time | Session | Presenter | Location |
|---|---|---|---|
| 06:00 - 06:45 | All Levels Vinyasa Flow | France Knowlton | Lawn out the front of Urban Sugar Beach Club |
| 06:00 – 08:00 | Breakfast | N/A | Harvest Restaurant |
| 08:00 – 08:15 | Welcome | Luke Holcombe Master of Ceremonies |
Balvari Ballroom One |
| 08:15 – 09:00 | Invisible Technology, Visible Impact: How Digitisation and Reporting Build Council Credibility |
Sumon Acharjee City of Markham |
Balvari Ballroom One |
| 09:00 – 10:00 | Navigating the Shift: CEO Strategies for Post-Election Leadership |
Frank Coutney & Rod Hawken | Balvari Ballroom One |
| 10:00 – 10:15 | Coffee / Tea Break | Outside Balvari Ballroom One | |
| 10:15 – 11:00 | Case Study: Right File, Right Place, Right Time: Automating Records Routing |
Corey Scheck City of Salina |
Balvari Ballroom One |
| 11:00 – 11:30 | The Intelligent Archive: How AI is Transforming Records Management |
Franz Gangl GovernmentFrameworks.com |
Balvari Ballroom One |
| 11:30 – 12:00 | Day one done right: Solving Municipal Record Challenges: A Practical Approach to Enterprise Content Management Success. |
Adrienne Tait Town of Edson |
Balvari Ballroom One |
| 12:00 – 12:45 | Catered Lunch | Outside Balvari Ballroom One | |
| 12:45 – 13:00 | Breakout Session | Luke Holcombe Master of Ceremonies |
Balvari Ballroom One |
| 13:00 – 13:30 | Case Study: Transforming Our Accounts Payable Process |
Alex Wories & Rachel Wueschner Town of Sexsmith |
Balvari Ballroom One |
| 13:30 – 14:00 | Law in the Age of Algorithms: AI And the Future of Local Government |
Brian Loewen City of Lethbridge |
Balvari Ballroom One |
| 14:00 – 14:15 | Coffee / Tea Break | Outside Balvari Ballroom One | |
| 14:15 – 14:30 | Afternoon Stretch Break | France Knowlton | Balvari Ballroom One |
| 14:30 – 15:30 | Case Study: Green Light to Build: Smarter Permits for Smarter Cities |
Adam Kozakiewicz Town of Two Hills |
Balvari Ballroom One |
i³ Day Three: Workshop & Training Conference Agenda
| Time | Session | Presenter | Location |
|---|---|---|---|
| 06:00 - 06:45 | Morning Stretch & Yin | France Knowlton | Lawn out the front of Urban Sugar Beach Club |
| 06:00 – 08:00 | Breakfast | N/A | Harvest Restaurant |
| 08:00 – 08:15 | Welcome | Luke Holcombe Master of Ceremonies |
Balvari Ballroom One |
| 08:15 – 09:00 | Small Town, Smart Future: How Digitisation Transforms Regional Communities |
Derek Seckinger Town of Nipawin |
Balvari Ballroom One |
| 09:00 – 10:00 | Adaptive by Design: The New Era of Records Management |
Milton Konstantinidis GBE |
Balvari Ballroom One |
| 10:00 – 10:15 | Coffee / Tea Break | Outside Balvari Ballroom One | |
| 10:15 – 11:00 | Small Town, Big Politics: The CEO’s Challenge in Local Leadership |
Lew Rohjan Hope Vale Aboriginal Shire Council |
Balvari Ballroom One |
| 11:00 – 11:30 | Mapping Processes for Digital Success | James Ross hosted by Shannon Menu ProcessPro.com |
Balvari Ballroom One |
| 11:30 – 12:00 | Safe at Work: Digitising Workplace Health & Safety in Local Government |
SheilaGibson & Caitlin Smith Mackenzie County |
Balvari Ballroom One |
| 12:00 – 12:45 | Catered Lunch | Outside Balvari Ballroom One | |
| 12:45 – 13:00 | Breakout Session | Luke Holcombe Master of Ceremonies |
Balvari Ballroom One |
| 13:00 – 14:00 | Influence Without Authority: Building Coalitions, Not Hierarchies, in Government IT |
Asal "Vox" Gibson CyRoot |
Balvari Ballroom One |
| 14:00 – 14:15 | Coffee / Tea Break | Outside Balvari Ballroom One | |
| 14:15 – 15:00 | CAOs Unplugged: Secrets of Former CAOs |
Adam Kozakiewicz , Anthony Burdett, Dawn Phillips & Rachel Wueschner | Balvari Ballroom One |
| 15:00 – 15:15 | Closing Remarks | Philip Hicks GovernmentFrameworks.com |
Balvari Ballroom One |
| 15:15 – 16:15 | Attendee Headshots & Interviews | Volivoli Two | |
| 17:30 – 19:30 | Event: Closing Gala |
Sponsor: ProcessPro.com |
Balvari Ballroom One |
* i3 Governance Foundation reserves the right to change the agenda at any stage